Since 28th May 2014, North West Fire Control have been handling 999 calls and incidents for four fire and rescue services using one mobilising system.

North West Fire Control is a public sector company set up exclusively by the Fire Services in the North West to jointly handle all 999 emergency calls and be responsible for mobilising firefighters and fire engines to incidents in Cumbria, Lancashire, Greater Manchester and Cheshire.


North West Fire Control covers the largest geographical area of any fire control room in England. We cover a diverse area of over 5000 square miles with a population of over 5.5 million people. The terrain varies from large rural areas in Cumbria and Lancashire, to urban areas, an international airport and nuclear installations, not to mention a very complex and busy motorway system and tourist resorts. The incidents we deal with can be many and varied.

Our mission as a company is to protect lives through excellence in emergency call handling, mobilising resources, incident support and co-ordination. We therefore recruit for values, train for skill and deliver with excellence.

We are committed to giving the public a service of the highest possible standard

We are committed to delivering excellent and resilient emergency call management and mobilisation on behalf of the Fire & Rescue Services

We are committed to supporting all of our staff, and each other, across the counties.

Values & Behaviours

Protecting lives through excellence in emergency call handling, mobilising resources and incident support and coordination

  • We are committed to providing the highest possible level of service to the public

  • We are commited
    to delivering an outstanding emergency control function

  • We will support each other in all that we do

  • We will recruit. train, manage, work and live by our values