North West Fire Control covers the largest geographical area of any fire control room in England. We cover a diverse area of over 5000 square miles with a population of over 5.5 million people. The terrain varies from large rural areas in Cumbria and Lancashire, to urban areas, an international airport and nuclear installations, not to mention a very complex and busy motorway system and tourist resorts. The incidents we deal with can be many and varied.
Our mission as a company is to protect lives through excellence in emergency call handling, mobilising resources, incident support and co-ordination. We therefore recruit for values, train for skill and deliver with excellence.
We are committed to giving the public a service of the highest possible standard ensuring everything we do is guided by the NFCC Code of Ethics.
We are committed to delivering excellent and resilient emergency call management and mobilisation on behalf of the Fire & Rescue Services
We are committed to supporting all of our staff, and each other, across the counties.
Our Code of Ethics
These are the values and behaviours you can expect from North West Fire Control
Putting our communities first
We put the interest of the public, the community, and the service users first.
We act with the integrity including being open, honest, and consistent in everything that we do.
We treat people with dignity and respect, making decisions objectively based on evidence, without discrimination or bias.
We are all positive role models, always demonstrating flexible and resilient leadership.
We are all accountable for our behaviour, decisions, and actions, and challenge all behaviour that falls short of the highest standards.
Equality, diversity and Inclusion (EDI)
We continually recognise and promote the value of equality, diversity, and inclusion, both within the fire and rescue service and the wider communities in which we serve. We stand against all forms of discrimination, create equal opportunities, promote equality, foster good relations, and celebrate differences.