North West Fire Control receive all 999 calls for our partners in Greater Manchester Fire and Rescue Service, Lancashire Fire and Rescue Service, Cheshire Fire and Rescue Service and Cumbria Fire and Rescue Service.

Fire Control is open 24 hours a day, 365 days a year.

We are responsible for mobilising fire engines and resources to incidents, liaising with the incident ground and recording important details.

North West Fire Control is an accredited Disability Confident Employer, our organisation is seeking to lead the way in our community, by supporting and developing the skills of colleagues with a disability.

We are proudly committed to equality, diversity and inclusion for all its staff and communities. At North West Fire Control we are inclusive of all, regardless of gender, race or ethnicity, religion, sexual orientation, gender identity, disability or other personal circumstances.

We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.



North West Fire Control covers the largest geographical area of any fire control room in England. We cover a diverse area of over 5000 square miles with a population of over 5.5 million people. The terrain varies from large rural areas in Cumbria and Lancashire, to urban areas, an international airport and nuclear installations, not to mention a very complex and busy motorway system and tourist resorts. The incidents we deal with can be many and varied.

Our mission as a company is to protect lives through excellence in emergency call handling, mobilising resources, incident support and co-ordination. We therefore recruit for values, train for skill and deliver with excellence.

We are committed to giving the public a service of the highest possible standard

We are committed to delivering excellent and resilient emergency call management and mobilisation on behalf of the Fire & Rescue Services

We are committed to supporting all of our staff, and each other, across the counties.

Values & Behaviours

Protecting lives through excellence in emergency call handling, mobilising resources and incident support and coordination

  • We are committed to providing the highest possible level of service to the public

  • We are commited
    to delivering an outstanding emergency control function

  • We will support each other in all that we do

  • We will recruit. train, manage, work and live by our values