North West Fire Control receive all 999 calls for our partners in Greater Manchester Fire and Rescue Service, Lancashire Fire and Rescue Service, Cheshire Fire and Rescue Service and Cumbria Fire and Rescue Service.

Fire Control is open 24 hours a day, 365 days a year.

We are responsible for mobilising fire engines and resources to incidents, liaising with the incident ground and recording important details.

North West Fire Control is an accredited Disability Confident Employer, our organisation is seeking to lead the way in our community, by supporting and developing the skills of colleagues with a disability.

We are proudly committed to equality, diversity and inclusion for all its staff and communities. At North West Fire Control we are inclusive of all, regardless of gender, race or ethnicity, religion, sexual orientation, gender identity, disability or other personal circumstances.

We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability.



North West Fire Control covers the largest geographical area of any fire control room in England. We cover a diverse area of over 5000 square miles with a population of over 5.5 million people. The terrain varies from large rural areas in Cumbria and Lancashire, to urban areas, an international airport and nuclear installations, not to mention a very complex and busy motorway system and tourist resorts. The incidents we deal with can be many and varied.

Our mission as a company is to protect lives through excellence in emergency call handling, mobilising resources, incident support and co-ordination. We therefore recruit for values, train for skill and deliver with excellence.

We are committed to giving the public a service of the highest possible standard ensuring everything we do is guided by the NFCC Code of Ethics.

We are committed to delivering excellent and resilient emergency call management and mobilisation on behalf of the Fire & Rescue Services

We are committed to supporting all of our staff, and each other, across the counties.

Our Code of Ethics

These are the values and behaviours you can expect from North West Fire Control

  • Putting our communities first

    We put the interest of the public, the community, and the service users first.

  • Integrity

    We act with the integrity including being open, honest, and consistent in everything that we do.

  • Dignity

    We treat people with dignity and respect, making decisions objectively based on evidence, without discrimination or bias.

  • Leadership

    We are all positive role models, always demonstrating flexible and resilient leadership.

    We are all accountable for our behaviour, decisions, and actions, and challenge all behaviour that falls short of the highest standards.

  • Equality, diversity and Inclusion (EDI)

    We continually recognise and promote the value of equality, diversity, and inclusion, both within the fire and rescue service and the wider communities in which we serve.  We stand against all forms of discrimination, create equal opportunities, promote equality, foster good relations, and celebrate differences.