North West Fire Control Privacy Statement
Who are we
North West Fire Control is a ‘Data Processor’ for Cumbria, Lancashire, Greater Manchester and Cheshire Fire Services. We jointly handle all 999 emergency calls and are responsible for mobilising firefighters and fire engines to incidents in Cumbria, Lancashire, Greater Manchester and Cheshire.
You can contact us by writing to Business Support Manager, North West Fire Control, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington. By telephone 01925 713170. By email: contactus@nwfirecontrol.com
What information do we collect about you and how will we use this information
When you contact us to report an incident we will ask you for your details together with details of the incident you are reporting. This may include sensitive information, for example if the incident you are reporting involves a crime. This information is necessary so the Fire Services we work on behalf of can perform their public task.
If you apply for a job with us we will ask you for your personal information in order to process your application and any subsequent offer of employment. This information is necessary for us to undertake our contractual obligations to you.
We may also process information where is it is in our legitimate interest to do so. For example for statistical or research purposes. Although every effort will be made to anonymise your personal information for these processes
Why and with whom we share this information
North West Fire Control is a ‘Data Processor’ for Cumbria, Lancashire, Greater Manchester and Cheshire Fire Services. In the event of you reporting an incident, your data will be recorded on our incident management system and passed to the relevant Fire Service who will be the data controller. Your information will be treated with the strictest confidence and will only be shared where the law allows. For example we may share your information with the police for the purpose of preventing and detecting crime.
Individuals have the right to request access, rectification, portability, restriction and deletion of their personal data and supplementary information. Full details of your entitlement under these process can be found by visiting the ICO’s website (www.ico.org.uk).
NWFC have created a form which can be used to aid you in requesting data from us, and to assist us in finding the relevant data.
This form and its relevant guidance document can be found using the links below:
Subject Access Form. Download the form
Subject Access Guidance. Download the guide
If you believe your data is incorrect or would wish to exercise any of your other data rights please contact us by writing to Business Support Manager, North West Fire Control, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington. By telephone 01925 713170. By email:contactus@nwfirecontrol.com
How long is your information stored?
The information collected relates to incidents attended by the respective Fire and Rescue Service. Some of the information may have been provided by you at the time of the incident. Personal data collected will be held for research and statistical purposes for up to 70 years by FRS and the Home Office. When no longer needed, data will be destroyed in a safe manner.
Further processing
If we wish to use your personal data for a new purpose, not covered by this Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions. Where and whenever necessary, we will seek your prior consent to the new processing.
How to complain
If you are unhappy with how any aspect of this Privacy Notice, or how your personal information is being processed, please contact us by writing to Business Support Manager, North West Fire Control, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington. By telephone 01925 713170. By email: contactus@nwfirecontrol.com
If you continue to be unhappy you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/concerns/