Emergency Calls Answered in 10 Seconds
North West Fire Control aims to answer 95% of calls with 10 seconds of which a vast majority our calls are.
Why don’t we answer every call within 10 seconds?
When we experience a spike in call volume, which could be due to inclement weather, wildfires or multiple calls for the same incident, our operators ensure every call received into North West Fire Control is sent the correct response required or provided with the appropriate advice prior to answering any further calls.