Freedom of Information

The Freedom of Information Act (FOIA) provides a general right of access by any individual to recorded information held by the Company.
Our publication scheme and this website may provide you with the information you require, so please check this first.

How to make a request for information under FOIA

To be valid under FOIA the request must:

  • be made in writing by letter, email or fax;
  • have a full contact name and return address;
  • clearly and legibly describe what information is required;
  • contain details of the format you would like the information to be sent to you.

You can make your request by post to:
Business Support Manager
North West Fire Control
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey
By telephone 01925 713170
By email:

We will respond to FOIA requests within 20 working days of receiving the request. If we are unable to do this we will contact you to explain why there is a delay and to let you know when you can expect a response.

If you are requesting details of information that we may hold about yourself (your personal data) you will need to make a Data Subject Access Request.

For more information about the Freedom of Information Act 2000 go to these external websites: or

If you have recently made an FOI request and you are unhappy with the information that you have received, you may wish to make an appeal or request a review of our decision. If you wish to do this, you should write to the Head of North West Fire Control at NWFC or by email to

If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, The ICO cannot make a decision unless you have exhausted the complaints procedure provided by North West Fire Control. The Information Commissioner can be contacted at The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.