Business Support Assistant

Working as an integral member of the business support team you will be the front facing representative of North West fire Control and all it stands for.

Salary: £24116.14 Pro Rata
Hours: 25.5 hours Monday – Wednesday 0800 – 1700hrs
Reports to: Business Support

Main Responsibilities

1. Greeting visitors and answering incoming telephone calls acting as a first point of contact in a professional and courteous manner.
2. Provides administrative support and assists the smooth-running of the business.
3. Use of a variety of Microsoft Office software packages including Word for word processing, Excel for inputting data and updating spreadsheets, PowerPoint
for presentations, and Outlook for email and calendar management.
4. Ensures the accurate collection and administration of documents, maintaining electronic and paper systems to accurate, up to date and relevant.
5. Contribute and promote North West Fire Control code of ethics supporting everyone in the organisation to be Fire Control Professionals.
6. Monitor and respond to incoming emails.
7. Meeting room administration – booking and coordinating all meetings held at North West Fire Control.
8. Record and process all incoming and outgoing mail.
9. Raise purchase order numbers and process invoices.
10. Maintain and manage stationery and uniform stock levels and place orders.
11. Contributes to promoting a culture of excellence and continuous improvement at all times.
12. Complies with all company policy, guiding frameworks and legal requirements especially equality, diversity, fairness & dignity in the workplace and Health
and Safety.
13. Providing cover for annual leave on the department which can mean working full time on occasions. School hours can be accommodated where possible.
14. Any other duties commensurate with the responsibilities of the role.

Person Specification

15. Reliable, flexible and team player.
16. Demonstrates a good level of literacy and numeracy with maths and English to GCSE level or equivalent.
17. Excellent communication skills, both written and verbal with good attention to detail.
18. Good knowledge of Microsoft Office including Outlook, Word, Excel and PowerPoint and a hold a broad range of administrator skills.
19. Proactive approach to work, confident in your ability to work alone and within a team environment.
20. Customer service driven with a positive attitude towards work.
21. Has strong organisational skills with the ability to manage pressure and conflicting demands and prioritise tasks and workload.
22. Conscientious approach to tasks to achieve and maintain excellent standards.
23. The ability to communicate effectively at all levels including senior management, elected councillors and members of the public by telephone and in person.
24. Proven experience of working through complex problems to a satisfactory conclusion.
25. Has experience of working in the public sector or within a structured and formal working environment.
26. Demonstrates an understanding of equality and diversity and experience of embedding a fair and ethical approach to others.

apply

Job application form

Step 1 of 8 – Personal Details

APPLY TODAY

Simply fill in the form below or download the application form and send it to North West Fire Control, Lingley Mere Business Park, Lingley Green Avenue, Great Sankey, Warrington, Cheshire, WA5 3UZ.

Personal Details

Title of Job Applied for

Mr/Mrs/Miss/Ms/Dr*

First Name(s)*

Surname*

Known as

Previous Surname(s)

Date of Birth*

MM slash DD slash YYYY

Address*

Street Address

Address Line 2

City

County / State / Region

ZIP / Postal Code

Country

Phone*

Work

Mobile

Email*

May we contact you at work*

Preferred method of contact?*

Current Employer

Current Employer*

Start date*

MM slash DD slash YYYY

Employer Address*

Street Address

Address Line 2

City

County / State / Region

ZIP / Postal Code

Country

Salary Range*

Current Salary*

Position Held*

Contract Type*

Notice period*

Main Responsibilities in Current Role

Employment History

Starting with your most recent job, please list your previous employers, providing detail of your employment dates, duties and reason for leaving.

Position Held

EMPLOYMENT HISTORY

Name of employer Type of business Position held Date from Date to Brief description of duties Reason for leaving

Job Related training

Relationship to Councillors or Employees

If you have any personal relationship or are related to any employee of any Fire Service, North West Fire Control or Councillors from any Service represented please give their name and relationship. This does not prevent a Councillor or employee giving a reference. (Any approach to Councillors or other employees to influence a selection decision will disqualify you).

If Councillor

Name Relationship

If Employee

Name Relationship Work location Their present job

Education and training

Please give details of schools and colleges attended from age eleven, including part-time education and other courses

Secondary Education*

School name Town Date from Date to Qualification Grade attained

Further Education

College/University name Town Date from Date to Qualification Grade attained

References

Please provide two referees to cover the three year period immediately prior to the date of your application. One of these must be your present or most recent employer, or, for students, your personal tutor or head teacher. The second should, preferably, be a personal reference from someone who can comment on your suitability for this job. For internal candidates, references are to be provided by current line managers. Please nominate who that is under present/most recent employer.

Please let your referees know that you have quoted them as a referee, to expect a request for a reference and clarify how best to contact them e.g. letter, e-mail, should you be shortlisted.

Present/most recent employer

Organisation*

Name*

Role in Organisation*

Address

Street Address

Address Line 2

City

County / State / Region

ZIP / Postal Code

Country

Phone

Email

Preferred method of communication

In what capacity does the referee know you?

Does the referee knows you by a different name?

Other/personal reference

Name*

Occupation*

Address

Street Address

Address Line 2

City

County / State / Region

ZIP / Postal Code

Country

Phone

Email

Preferred method of communication

In what capacity does the referee know you?

Does the referee knows you by a different name?

A reference will normally be taken up from your present/previous employer. Please tick the box if you do not want us to contact your referees without your prior agreement.

Can we contact your present/most recent employer*

Supporting Statement

Use this section to address each of the selection criteria separately, in the order in which they appear in the “Job Description and Person Specification”, to show how your experience, skills and knowledge demonstrate your ability to do the role for which you are applying.
Address each of the criteria listed in the person specification by provide supporting evidence for each of them.

You are asked to demonstrate how your skills, knowledge, experience and key achievements help you to demonstrate your ability to meet the person specification for this role.

Please use this space for supporting evidence where applicable*

Where did you find out about the vacancy?

Declaration

I DECLARE THAT THE INFORMATION GIVEN IN THIS APPLICATION IS TO THE BEST OF MY KNOWLEDGE CORRECT. I UNDERSTAND THAT CANVASSING, EITHER DIRECTLY OR INDIRECTLY, OF ANY EMPLOYEE OF NORTH WEST FIRE CONTROL OR THE GIVING OF FALSE OR MISLEADING INFORMATION MAY LEAD TO DISQUALIFICATION AND IF APPOINTED, MAY LEAD TO DISMISSAL.

FURTHERMORE, I UNDERSTAND THAT THE INFORMATION WILL ONLY BE USED FOR RECRUITMENT AND SELECTION PURPOSES AND THAT IT WILL ONLY BE KEPT ON FILE BY NORTH WEST FIRE CONTROL FOR 1 YEAR THEREAFTER. HOWEVER, IF I AM APPOINTED TO THE POST THEN THE INFORMATION THAT IT CONTAINS WILL BE USED TO FORM PART OF MY PERSONAL FILE FOR EMPLOYMENT PURPOSES (EXCEPT FOR DISCLOSURE INFORMATION, IF APPLICABLE, WHICH WILL ONLY BE KEPT FOR 6 MONTHS).

Signed*

Date*

Email

This field is for validation purposes and should be left unchanged.

Equal opportunities form

Name of employer	Type of business	Position held	Date from	Date to	Brief description of duties	Reason for leaving

College/University name	Town	Date from	Date to	Qualification	Grade attained