Latest Vacancies

North West Fire Control accepts applications for Control Room Operators throughout the year which will be kept on file for future vacancies
Control Room Operator – Make a Real Difference Every Day

Starting Salary: £30,960, rising to £33,798 after 13 weeks, with progression up to £39,047.78 based on development and assessment.
Start Date: May 2026
Location: North West Fire Control, Warrington
Hours: 24/7 service, working a rolling 12 hour shift pattern (4 on / 4 off) including days, nights, mid shifts over weekends and bank holidays.

About the Role
As a Control Room Operator, you will handle emergency 999 calls and work in a pressurised environment where gathering and recording essential information quickly and accurately is vital. You will ensure the correct fire and rescue resources are mobilised in a time critical way, and every action you take will contribute directly to public safety.
You will receive full training to help you develop your skills in call handling, incident management, and operational support, in line with national standards.
This is a team based role, and you will work closely with colleagues, fire and rescue partners, and other emergency services to support effective incident response.

What You Will Do
• Answer 999 calls calmly, professionally, and with clear communication.
• Gather accurate information and mobilise the appropriate fire and rescue resources.
• Support incident management by providing clear, accurate, timely updates to colleagues and partner agencies.
• Use specialist systems for data entry, incident logging, and resource management.
• Work effectively in a changeable environment, including periods of high demand.
• Contribute to a culture of continuous improvement and safe working practices.
• Maintain performance and decision making in a high pressure environment.

Training and Support
• 11-week structured training programme with regular assessments.
• Ongoing mentoring and skills development
• Regular assessments and progression opportunities
• Access to occupational health support, Employee Assistance Programme, mental health first aiders, and wellbeing resources

What We’re Looking For
Essential Skills & Behaviours
• Clear and confident communication, including with panicked or distressed callers.
• Ability to stay calm and make effective, accurate decisions under pressure, including during emergencies and high demand periods.
• Ability to gather, collate, and process information with strong attention to detail while entering information quickly and accurately.
• Ability to use multiple computer systems while speaking, listening, and recording information (multitasking in a structured, time critical environment).
• Ability to work both independently and collaboratively with team members.
• Adaptability in a fast paced and changeable environment, with a willingness to learn.
• Basic English and Maths skills.
• Typing speed of 40 wpm (reasonable adjustments available).

What We Offer
• Competitive salary and Local Government Pension Scheme
• 29 days annual leave (pro rata)
• Clear progression pathway
• Free uniform and onsite parking
• Enhanced family leave
• A supportive and inclusive environment that values integrity, respect, honesty and accountability

Inclusion and Accessibility
We are an equal opportunities employer and positively welcome applications from all sections of the community.
We are happy to make reasonable adjustments at every stage of the recruitment process
We can provide interview questions in advance where reasonable, as part of our commitment to accessibility.
If you would like to discuss adjustments, please contact us before applying.

Additional Requirements
Minimum age 18
Standard DBS check required

Start your career where every shift makes a difference. Join NWFC and become a vital part of protecting your community.