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North West Fire Control (NWFC) is excited to invite applications for:
CONTROL ROOM OPERATOR
All calls start with Control. Do you have what it takes to work in a demanding Fire Control Room?
North West Fire Control is looking for enthusiastic and committed individuals who want to make a difference to people’s lives and safety.
North West Fire Control is a public sector company set up exclusively by the Fire and Rescue Services in the North West to jointly handle all 999 emergency calls and has been responsible for mobilising firefighters and fire engines to incidents in Cumbria, Lancashire, Greater Manchester, and Cheshire for the last 10years.
We are committed to protecting lives through excellence in emergency call handling, mobilising appliances and incident support whilst upholding the Code of Ethics for the Fire and Rescue Services.
The Role
The role of a Control Room Operator is more than just answering calls, it’s about gathering and sharing critical information from a range of sources, playing an integral role within the coordination and support of incidents and decision-making process helping to keep people safe.
The role involves working as a team to handle and support emergency 999 fire callers, mobilise fire engines and specialist teams to the location of an emergency, provide safety critical information about the scene to responding crews and sharing information with other agencies and emergency services.
Your journey with us will start with a 6 week training course where our inspiring team of dedicated and highly experienced trainers will build and develop your existing skills, while training you in all aspects of a Fire Control Room Operator role. Your journey to become a Fire Control Professional will continue once allocated to your team where you will be supported by an equally experienced mentoring team.
North West Fire Control operates 24 hours a day, 365 days of the year including weekends and Bank Holidays (including Christmas Day and Boxing Day). Control Room Operators are allocated to a team with a set staffing rota that combines 10 and 12 hour shifts covering days (0700-1900hrs), mids (1200-2200hrs) and nights (1900-0700hrs) on a rolling 4 on 4 off basis.
The Ideal Control Room Operator will be:
• An excellent communicator with exceptional listening skills and ability to think and communicate quickly and clearly.
• Confident telephone manner
• Be digitally literate
• Be able to work as part of a team and act on own initiative
• Able to work efficiently and independently to receive, record, and manage data accurately.
• Have the ability to work under pressure in a fast paced and everchanging environment
• Have a positive and flexible attitude to all aspects of work
• Able to remain calm in emotionally challenging situations.
• Literate and numerate.
• Keen to develop their own learning and support the learning of others.
• Prepared to be flexible (with notice) with their working pattern.
• Excellent at navigating a keyboard (applicants will be tested for speed, accuracy, and spelling)
• At least 18 years old at the time you apply – Essential.
Salary – The salary increases as you develop within the role.
• 26070.74 rising to £26591.87 after 4-week training course
• £28970.64 after completion of Phase 2 training package (average 12-month completion)
• £31513.64 after completion of Phase 3 training package (average 24 months completion) Rising to a top salary scale £35844.69
What we can offer you
• Career progression opportunities and investment in your career development, through learning and development, coaching, mentoring and on job experience.
• Generous local government pension scheme
• 29 days annual leave pro rata
• Opportunities to work voluntary overtime when required.
• Employee Assistance Programme, available 24/7 365 days, Mental Health First Aiders, Occupational health service and flu vaccines
• Significant
• Free Uniform
• Free onsite parking
The role is subject to Standard Check Disclosure and Barring Service.
North West Fire Control values diversity and inclusion and welcomes applications from candidates with diverse backgrounds.
Applications should be submitted by 12 noon on Thursday 22nd August 2024. For further details please email: businesssupport@nwfirecontrol.com