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North West Fire Control are currently recruiting for:

North West Fire Control (NWFC) is excited to invite applications for the new role of:


North West Fire Control is a public sector company set up exclusively by the Fire and Rescue Services in the North West to jointly handle all 999 emergency calls and has been responsible for mobilising firefighters and fire engines to incidents in Cumbria, Lancashire, Greater Manchester, and Cheshire for the last 10years.

We are pleased to invite applications for a brand-new, permanent, and full-time role created to compliment and complete the NWFC Company Leadership Team. The role will be fundamental in supporting the achievement of performance excellence and continuous improvement across our organisation and will encompass:
1. Contributing to the strategic leadership and direction of NWFC.
2. Leading on the development of NWFC’s short, medium, and long-term business plans and Annual Delivery Plans.
3. Leading Operational and System Support functions and Organisational Improvement Teams with a responsibility for performance management and learning and development.
4. Providing on-call cover as part of a Gold Command (strategic) rota.

This role presents an exciting opportunity for you to personally shape and drive organisational improvement through leadership of the Organisational Improvement Team, Operational Support and System Support Teams. You will be responsible for leading the development, drafting and production of NWFC’s 3–5-year Business Plan, Annual Delivery plans and Corporate Risk Register, supported by a Programme Management Office.

As leader of the Organisational Improvement Team, you will be responsible for engaging with our partner fire and rescue services to understand their current and future operational response and mobilising requirements and ensuring that NWFC’s obligations set out in its Agreement for Services are met.

As the Organisational Improvement Manager, you will be expected to inspire our people with a sense of purpose in, and ownership of, the commitments set out in NWFC’s Annual Delivery Plan which are also strongly aligned to its Code of Ethics.

The job description and person specification are attached. The role is being advertised both internally and externally, applicants should have a management qualification at degree level or equivalent and a project management qualification or equivalent is desirable.

Applicants will be assessed through:
1. Application form set against the role requirements.
2. A Presentation Exercise (the topic for the Presentation Exercise will be issued to you via email one week prior to your attendance at the assessment days).
3. A Professional Discussion linked to the Presentation Exercise.

The exercises listed above will be independently assessed against the NFCC Leadership Framework, which can be located via the following link:

And the NFCC Core Code of Ethics Guidance document:

Please email Business Support on to request a copy of the job description and required application form. The applications should be submitted for the attention of Sharon Allen, NWFC Business Support Manager by 12 noon on Monday 22nd July 2024.

The Presentation Exercise and Professional Discussion will be held on 7th and 8th August 2024 respectively.

Following the Professional Discussion applicants will be invited to meet our Operations Management Committee where refreshments will be provided.

This role is subject to a Standard Check with the Disclosure and Barring Service.

North West Fire Control values diversity and inclusion and welcomes applications from candidates with diverse backgrounds


North West Fire Control is looking for enthusiastic and committed individuals who want to make a difference to people’s lives and safety. Control Room Operators at North West Fire Control mobilise fire engines and specialist response teams from the Fire and Rescue Services in Cumbria, Cheshire, Lancashire and Greater Manchester to life-threatening emergencies, and continue to support the incident after fire crews have arrived.
North West Fire Control is a regional emergency fire control that works closely with other blue light services and agencies covering a large geographical area to deal with a range of emergencies. The area covered includes large rural areas, urban areas and conurbations, airports and nuclear installations, not to mention a complex and busy motorway network.

Being a Control Room Operator is more than just answering calls, it’s about gathering and sharing critical information from a range of sources with emergency responders, supporting decision-making and helping to keep people safe.

The role involves working as a team to handle and support emergency 999 callers, alert fire engines and specialist teams to the location of an emergency, provide safety critical information about the scene to responding crews and sharing information with other agencies and emergency services.

Your journey with us will start with a 6 week training course where our inspiring team of dedicated and highly experienced trainers will build and develop your existing skills, while training you in all aspects of a Fire Control Room Operator role. Your journey will continue once allocated to your team where you will be supported by an equally experienced mentoring team.

North West Fire Control operates 24 hours a day, 365 days of the year including weekends and Bank Holidays (including Christmas Day and Boxing Day). Control Room Operators are allocated to a team with a set staffing rota that combines 10 and 12 hour shifts covering days (0700-1900hrs), mids (1200-2200hrs) and nights (1900-0700hrs) on a rolling 4 on 4 off basis.

The Ideal Control Room Operator will be:
> An excellent communicator with exceptional listening skills.
> An effective team player who can think dynamically in rapidly changing environments.
> Able to work efficiently and independently to receive, record, and manage data accurately.
> Able to remain calm in emotionally challenging situations.
> Literate and numerate.
> Keen to develop their own learning and support the learning of others.
> Prepared to be flexible (with notice) with their working pattern.
> Excellent at navigating a keyboard (applicants will be tested for speed, accuracy, and spelling)
> At least 18 years old at the time you apply – Essential.
> Skilled in ICT work and familiar with a variety of software applications including Microsoft Office

Salary – The salary increases as you develop within the role.
• 26070.74 rising to £26591.87 after 6-week training course
• £28970.64 after completion of Phase 2 training package (average 12-month completion)
• £31513.64 after completion of Phase 3 training package (average 24 months completion) Rising to a top salary scale £35844.69

What we can offer you
• Generous local government pension scheme
• 29 days annual leave pro rata
• Opportunities to work voluntary overtime when required.
• Employee Assistance Programme, available 24/7 365 days, Mental Health First Aiders, Occupational health service and flu vaccines
• Significant investment in your career development, through learning and development, coaching, mentoring and on job experience.
• Free Uniform
• Free onsite parking

This role is subject to a Standard Check with the Disclosure and Barring Service.

North West Fire Control values diversity and inclusion and welcomes applications from candidates with diverse backgrounds