Operations Manager

As a Operations Manager your role will be to oversee mobilising and communication services within our regional control room, ensuring the effective and efficient management of North West Fire Control through your contribution to running the organisational and technological infrastructures in order to meet Performance Standards.

Reporting to: Senior Operations Manager

Starting Salary: £39892.54 rising to £43999.23

Hours of Work: A rota pattern of  42 hours a week.

Main Responsibilities

  • Lead monitor and support teams of people to resolve operational incidents through effective liaison with Fire and Rescue Service (FRS) departments and the implementation of training and organisational strategies including contingency and business continuity planning.
  • Co-ordinate with FRS stakeholders to evaluate risk management plans assessing the impact of changes against the NWFC risk in terms of maintaining business as usual performance standards.
  • Implement and manage change effectively.
  • Liaise with other emergency services, local authorities and other external bodies to resolve day-to-day issues with working procedures, incidents and resources management.
  • Manage staff effectively and comply with organisational policies and legislatio
  • Actively manage own self-development and the coaching, mentoring and development of colleagues in particular those for whom the Operations Manager has a line manager responsibility.
  • Contribute to promoting a culture of excellence and continuous improvement at all times, assisting the Senior Operations Manager in the development, improvement and implementation of quality assurance systems.
  • Contribute to the development and upkeep of corporate documentation in particular the Forward Business Plan, Corporate Risk Register and Corporate Training Plan.
  • Participate in the cover of a 24 hour on-call response to large scale or serious incidents or system failures escalating events to the Senior Operations Manager or Head of North West Fire Control if necessary.
  • Support the Senior Operations Manager in conducting Business Impact Analysis to assess NWFC service delivery and evaluate both the effect of loss of service on stakeholders and any required mitigation.
  • Uphold and support the organisation’s objectives, values and behaviours

Person Specification

  • Experience of management and supervision within a demanding, highly challenging environment, consistently projecting and promoting  a confident, controlled and focused attitude at all times.
  • Evidence of having proactively embraced change and contributed to change management  activities   to   meet   changing   business   requirements   and   the motivational needs of staff.
  • Evidence of leadership skills, showing an ability to improve the team and organisational effectiveness, engendering a culture of continuous improvement.
  • Experience of using analytical skills, to identify solutions and implement effective and timely operational decisions under pressure.
  • Proven ability to work and communicate effectively with internal and external stakeholders using a style appropriate to the situation.
  • An  understanding   of   the   principles   of   effective   performance   management techniques, and evidence of having implemented them.
  • Champions equality and diversity and can demonstrate experience of embedding a fair and ethical approach to others.
  • Evidence of managing and maintaining an active awareness of the environment to promote safe and effective working.

Operations Manager
National Occupational Standards

Lead, monitor and support people to resolve operational incidents  EFSM2
Determine solutions to hazards and risks identified through inspection and investigation EFSM3
Plan and implement activities to meet service delivery needs EFSM10
Manage the effective use of resources EFSM12
Select personnel for employment EFSM13
Manage the performance of teams and individual to achieve objectives EFSM14
Develop teams and individuals to enhance work based performance EFSM15
Manage yourself to achieve work objectives EFSM16

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